Return Policy

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FORM_KEY	Stores form key used by page cache functionality.
FRONTEND	Your session ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wish List.
WISHLIST_CNT	The number of items in your Wish List.

We offer returns and exchanges, as we want you to be happy with your purchases.

Requests for return must be made within 10 days of receiving your order. If 10 days have gone by since you received your order, unfortunately we can’t honor any requests nor offer you a refund or exchange.

Returns will only be accepted if items are unworn, with the original tags attached and in the condition that they were received. It must also be in the original packaging.

To complete your return, we also require a receipt or proof of purchase.

If you registered an email with us when you made a purchase online or in-store, please click here to start a return.

If you made an in-store purchase and did not provide an email, please click here to start a return.

You can always check the status of your returns in your account here.

For any questions or help regarding starting a return, please reach out at info@theguild.global or (773)-556-6440

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Return Policy